What we do
Our company is one of the leading international car & van rental brokers and we provide Vehicle rentals at convenient locations around the world.So that we can provide you with the widest choice of Vehicles and locations we have arrangements with other car rental companies to supply Vehicles.
Rental Period
The duration of your rental starts and finishes according to the agreed start time and agreed end time detailed on your rental agreement or booking voucher (as applicable).
Minimum Rental
The minimum rental period is 24 hours.
Drivers
For the minimum and maximum rental age and other restrictions, You must refer to the
local terms for your rental location. These vary by supplier.
Payment
The sum you must pay to us for all the charges relating to your rental in accordance with your booking application will be made in full at the time you make your booking on the website. The charges will be deducted from your credit/charge or debit card at the time of booking. Your rental agreement or booking voucher (as applicable) will not be issued until payment has been made in full.
By submitting your booking application you expressly authorise us to debit from your credit/charge or debit card the total rental cost as shown on your rental agreement or booking voucher (as applicable) as well as any supplementary charges. Supplementary charges will be payable to your rental supplier on collection or return of your Vehicle (as appropriate) or at such other date as the supplementary charges are incurred. You must refer to the local terms for the acceptable forms of payment.
While we try to ensure that all details (including prices, fees, surcharges and taxes) quoted on our website are accurate, errors may occur. If we discover an error in any detail (including the price of your rental), we will inform you as soon as possible and give you the option of reconfirming your booking at the correct price or cancelling it. If you cancel, you will receive a full refund. If we are unable to contact you, we will treat the booking as cancelled. To the fullest extent permissible, we exclude all warranties and representations, express or implied, as to the accuracy of the information contained on the website. We are is not liable for any loss or damage arising from the use of any information contained on the website (other than in respect of death or personal injury caused by our negligence).
Late Return Charges, excess mileage charges, damage and at any time following the Rental Period fines that may be imposed in relation to the car during the Rental Period for which you are responsible. An emailnotification will be sent to you of any such charges prior to your credit card being debited. We may retain your debit and credit card details and you consent to us debiting such reimbursements.
Cancellation
You can cancel your car hire free of charge within 24 hours of placing your booking as long as the cancellation is made up to 48 hours before your pick up date and time. Credit and debit card fees are non-refundable. When cancelling more than 24 hours after making the booking you are not entitled to a refund.
Currency
Customers who book to collect a car in the Euro Zone will be charged in Euros. Any supplementary charges will also be charged in Euros.
Changes to your booking
Subject to availability, certain changes may be made to your booking by using the “my bookings” function on our website or by contacting our call centre.
Vehicle availability
We or your independent rental supplier (as applicable) will do its best to provide you with the Vehicle type specified when you made your booking. From time to time, for operational reasons it may be necessary to provide you with an alternative Vehicle type to the same or a better standard of vehicle. We regret that it is not possible to request a specific model, fuel type or colour.
Vehicle collection
In order for your Vehicle to be released to you, you must present the following at your rental location upon collection of your Vehicle:
- Your rental agreement or booking voucher (as applicable)
- The drivers licence for the driver and for each additional driver (original documents only)
- Photographic identification for each driver (original documents only)
- An accepted proof of address for each driver and additional driver (to confirm what is or if you require an accepted proof of address, please view local terms)
- A valid credit card in the driver's name
You must refer to the local terms for further information and to see if you are required to produce any additional documents at your rental location.
Your rental supplier reserves the right to refuse to release your Vehicle to you if, in their reasonable opinion, the driver (or any additional driver) is unfit to drive and/or he/she does not meet the eligibility requirements, which include having any undisclosed endorsements on his/her driving licence. In such circumstances, your rental agreement or booking voucher (as applicable) will not be honoured and neither we or your independent rental supplier (if applicable) shall be under obligation to refund all or any part of the rental cost or any other sum. The rental supplier is under no obligation to hand over the Vehicle to you.
Your rental supplier reserves the right to continue to rent Vehicles which may have sustained minor cosmetic damage but which are considered safe and roadworthy under the local traffic regulations.
No refund will be made if you do not collect your Vehicle or collect your Vehicles later than the agreed start time.
On collection of your Vehicle, a Vehicle collection report form will be provided to you. You will be asked to accept that your Vehicle is clean, the mileage/kilometre reading is stated correctly and that all damage on your Vehicle matches the damage detailed on the incident report form. Please bring any discrepancies to the attention of a member of staff at your rental location before leaving.
Vehicles are either provided with unlimited mileage or a mileage/kilometre allowance.
You must refer to the local terms to see which applies at your rental location. If you exceed the mileage/kilometre allowance, you will incur an excess mileage/kilometre charge.
You must refer to the local terms for your rental location to see what insurance cover is included in your rental cost and what is not and what additional insurance may be purchased.
In the event of any incident, such as an accident involving your Vehicle, theft of or to your Vehicle or mechanical difficulties, it is important that you report these to your rental location within 24 hours of their occurrence.
Vehicles are rented with a variety of fuel options. You must refer to the local terms to see the fuel policies for your rental location. Country Border Restrictions
You must refer to the local terms for your rental location to see whether country/state border crossing is permitted and if any charges apply.
Subject to the payment of an additional charge, some locations may supply a Vehicle outside of normal working hours in some locations. You must refer to the local terms to see if your Vehicle may be supplied outside normal working hours at your rental location.
Please return your Vehicle (and any extras) to the rental location at the agreed end time and well in advance of your onward travel schedule to allow sufficient time to complete the end of rental formalities as detailed below.
You must return your Vehicle in the same condition as it was at the start of your rental period, subject to fair wear and tear. Your rental supplier reserves the sole right to judge whether any damage sustained during your rental period is fair wear and tear or is chargeable (under the conditions of the insurance provision).
Once you arrive at your rental location to return your Vehicle please:
- Follow the signs to the designated Vehicle return area
- Park in a valid parking bay
- Take note of the floor, row and bay number where your Vehicle is parked (if applicable)
- Proceed to the rental office
If your rental period has expired and you have not returned your Vehicle, your rental supplier reserves the right to repossess your Vehicle at your expense and may report to the police that your Vehicle is in your possession without consent.
On return of your Vehicle, a member of staff at your rental location may ask you for the following:
- The keys to your Vehicle
- The position of your Vehicle
- A Vehicle park pass (if applicable)
- Details of any Vehicle damage
- In the event that your Vehicle has been involved in an accident, an incident report form
After your Vehicles return has been recorded, the member of staff will print out a Vehicle return report and accompany you to your Vehicle for an inspection.
An inspection of your Vehicle shall be conducted when you return it. You should if possible leave additional time for the inspection.If you return the vehicle “out of hours”, then we will inspect and apply any appropriate damage charges during the first operational hour of the location reopening. In the event that your Vehicle has been returned in a condition that requires substantial cleaning, cleaning of your Vehicle may be required before an inspection can be conducted. The Vehicle return report will record:
- Any damage to your Vehicle
- The mileage/kilometre reading of your Vehicle
- Whether your Vehicle has been returned clean
We shall have no liability to you or third parties for loss or damage sustained arising out of or in connection with your use of your Vehicle during the your rental period unless that loss or damage arises from our negligence, breach of the terms of these Terms and Conditions or any breach of any of our statutory obligations.
We shall have no responsibility for any property left in or damaged as a result of being in the Vehicle.
All bookings are subject to these Terms and Conditions, the rental agreement or booking voucher (as applicable) and the local terms for your rental location ("the agreements").
ou acknowledge that in making a booking through our website or our call centre that you do so on the basis of the material contained in the agreements, on our website or information provided on the telephone by our call centre staff.
Where there is any conflict between the terms of these policies and the local terms, the local terms shall prevail.
If prior to making your book you are unsure about anything relating to the arrangements being made or you simply have a question that you would like to ask, you can always contact the our call centre.
